❓FAQ
I need assistance
No problems, if you didn't find what you were looking for in the help tab 'just to the lower left' of the dashboard. Reach out to us via the support chat at the bottom right.
Our amazing support team is always on standby to help.
I have connected my domain but it's still not working?
Oh no, let's fix that for you. First of all be aware that it can take up to 24 hours for the domain to propagate and be active on your site.
Over 24 hours? Re-check you DNS setting on your domain host, sometimes it just needs re-doing. So simply remove the connection within Netsimpler > And re-add the domain.
Problem not solved? Reach out to us via the support chat.
My site says it's not secure?
Don't panic! It sounds like a SSL certification issue, send us a message via the support chat with the domain you are having issues with and our team will resolve it as soon as possible for you.
It says I have reached my subscriber limit?
First off, well done for growing your list! To remove the alert simply head over to your billing area and apply the email plan you need for the size of your list.
You update all the time, where can I see all the updates?
Yep we like to keep moving forward and setting the bar higher!
You can view all our updates via the help tab. Open up the road map tab and all the updates are posted there and updated regularly.
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