# Managing Orders

The orders tab enables you to get an overview of all orders within your entire store front and specific funnels. You'll be able to view and edit:

* Orders
* Archived Orders
* Abandoned Cart
* Paid status changes
* Order status
* Exporting orders

![](https://tawk.link/5fdb9abedf060f156a8e15f1/kb/attachments/OWRMoGsYjb.png)

**Orders**

The orders tab show a list of people who have purchased from you. Here you can also select and update order status. You can also select the customer to view their profile via the CRM. 

![](https://tawk.link/5fdb9abedf060f156a8e15f1/kb/attachments/-fUE5rM-h3.png)

You will notice an actions tab that is located next to the invoice number '**Invoice #201**' here are some new options you can use:

1. **+ Add new item**
2. **Archive order**
3. **Send order details to customer**

![](https://tawk.link/5fdb9abedf060f156a8e15f1/kb/attachments/A-BO-VNnrv.png)

1\. **Add new item** - You can now add more items to the users profile and will be added to their existing order ready for a payment email to be automatically sent.

**Adding a new item:** 

Select add new item > Select product from list > Change the qty and price if required > Now the item will be added to the customers profile as shown below

![](https://tawk.link/5fdb9abedf060f156a8e15f1/kb/attachments/q2kHHdeqAk.png)

You can now send an email to the customer using the blue button - Send order update email


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.netsimpler.io/en/netsimpler/ecommerce/managing-orders.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.